Some Pokémon fans have been hit with disappointment ahead of the long-awaited launch of Pokémon Legends: Z-A, after their Pokémon Center pre-orders were cancelled.
The title, launching October 16 on the Nintendo Switch family of consoles, features the return to Kalos’ Lumiose City and makes a big change to battle mechanics with a move to real-time combat.
Two days before the big release, however, some fans who pre-ordered through the Pokémon Center have seen their pre-orders cancelled, with the majority reporting that they have received no reason.
Pokémon Center Legends: Z-A Cancellations Reported
An initial post on Reddit stated two pre-orders from the Pokémon Center were cancelled without reasoning, even showing the plushie they had been granted as a pre-order bonus.
Many more users then commented that they had seen their pre-orders cancelled, with some reportedly being told the site was unable to reauthorize a payment method, despite a charge having been taken, and others stating they had been informed the product had been oversold.
Adding to the confusion, some of the tracking for the cancelled Pokémon Legends: Z-A pre-orders is said to be showing a status of received, which indicates the pre-order is still in the system.
At this stage, it appears the issues are only with Pokémon Center pre-orders for the game, and the specific reason for the cancellations is unknown. However, with the game due to launch in just a matter of hours, it serves as a major disappointment for those who were hoping to jump in immediately.
Insider Gaming has reached out to Pokémon for comment and we will update this article accordingly if we receive a response.
Have you successfully pre-order Pokémon Legends: Z-A? Let us know in the Insider Gaming forum.
For more Pokémon Legends: Z-A, check out the schedule for Season 1 of Ranked play, and take a look at the game’s full Pokédex.
I pre-ordered Switch 2 version of Legends Z-A from Pokemon Center and got sent the Switch version. Going on day 2 with no response from the ticket I submitted with Pokemon Center support and their “live chat” support is not available since yesterday. 2 other X users also replied to my comment on X yesterday saying they are in the same position as me.